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FAQ
Frequently asked questions
Identity verification for your Business Austrian Post account is also available through our Österreichische Post customer service:
- Create your account on post.at
- Complete the contact form
- Our Österreichische Post customer service will review your documents, verify your identity, and inform you via e-mail
For additional information and other identity verification options, please click here.
More than 97% of all domestic parcels are delivered within 2 business days.
Domestic Post Express items are delivered by 1:00 p.m. on the following business day.
For information about international items, please see our rate calculator.
Domestic Post Express items are delivered by 1:00 p.m. on the following business day.
For information about international items, please see our rate calculator.
For detailed information, please see our rate calculator.
Click here for comprehensive information about our stamp subscriptions.
E-mails and/or text messages are repeatedly sent out, pretending to be messages from Austrian Post. These points will help you determine if it is a so-called phishing message (i.e., a message sent with fraudulent intent):
- Have you recently used a service from Austrian Post?
- Take a close look at the sender of the message. Often, you can already tell from this that it is not a trustworthy message. Our messages always come from e-mail addresses that end in @post.at.
- Never carelessly enter access data or confidential information when prompted. When logging in, make sure that the website is actually from Austrian Post. Delete any e-mails that seem suspicious to you.
For detailed information, please visit our online risks page.